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Vision Office has worked with companies like the Greater Vancouver
Regional District and Westcoast Energy in implementing workstation
upgrades and updates on a workstation level. Vision Office
specializes on:
- Workstation visits and upgrades. Technical team members
visit clients to understand their most important considerations for
upgrades.
- User training. Simultaneous training of staff on new
technology while their workstations are upgraded.
- Quality assurance. Post-implementation visits to monitor
progress and evaluate quality of service.
The workstation visit provides the best option for client
relationships. Upgrades and updates may take longer due to the social
protocol. However, post-implementation feedback been consistently
positive. User/clients prefer the face-to-face
Vision Office's workstation teams are both courteous and
knowledgeable; they have helped paint positive user attitudes towards
Information Technology organizations that have used Vision Office for
its implementation services. |
Why do we visit the user?
- Service should have a face. The client support technician
represents the support organization. Vision Office only works with
courteous and considerate IT professionals.
- Discussion with the user allows us to understand their
business problems, not just the technical problems. We try to
find solutions, not quick-fixes.
- The user is why we exist. Why not get to know him or her?
Vision Office is client-centered, which explains the motto: "Empower
the User".
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